Service Manager

DESCRIPTION

McCoy Construction & Forestry is YOUR John Deere Construction and Forestry equipment dealer. Backed by certified parts advisors, factory-trained technicians and an extensive parts inventory, our specialties include new and used equipment sales, equipment rental, product support, parts and service.
 

Summary

This position is responsible for maintaining a schedule of shop work, assigning personnel to specific work orders, giving work direction to Service Technicians in the repair of equipment, maintaining a schedule of field service work to be done while scheduling personnel for such, and maintaining a list of trucking to be done on pick-up and delivery of equipment

Duties and Responsibilities

• Supervises all Service Department personnel
• Supervises the opening and closing of work orders for control of each shop job
• Maintains and monitors detailed records of time and performance of Service employees
• Monitors and schedules pick-up and delivery of equipment
• Frequently interacts with the customer to explain quotes and any changes within the quote prior to services being performed to ensure customer satisfaction
• Up-sells any service that is necessary to keep the product operating more efficiently and safely
• Stays current on product improvement programs from Deere
• Orders and maintains needed shop supplies
• Monitors customer satisfaction through phone calls and on-site visits
• Coordinates with Deere on programs, warranties and technical machine problems
• Interviews and selects qualified personnel
• Reports status of shop goal and objective achievement to either the Regional Service Manager or GM
• Assists in planning and developing service marketing programs
• Acts as site safety coordinator in conjunction with Corporate Safety Manager
• Monitors training needs and provides for the delivery of such training as required
  
  

Education, Skill, and/or Experience Requirements

• Two-year certificate from college or technical school and five years of related experience desired. College degree preferred.
• Heavy equipment service experience may be substituted or combined with education.
  

Benefits 

• Paid Time Off-80 Hours in the First Year!
• Ongoing training by the best in the industry
• Medical, Prescription, Dental, Vision, Short- and Long-Term Disability
• 401K with Employer Match
• $50,000 Life Insurance Policy

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.